Privacy Policy

OAK Property Recovery Services

Effective Date: July 21, 2026

At OAK Property Recovery Services ("OAK PRS," "we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, request services, contact us, or otherwise interact with our business.

Information We Collect

We may collect information that identifies, relates to, describes, or can reasonably be associated with you.

Personal Information

This may include:

  • Name

  • Email address

  • Telephone number

  • Mailing address

  • Property address

  • Company name

  • Job title

  • Payment information (processed securely through third-party payment processors)

  • Service requests

  • Photographs you voluntarily provide

  • Documents related to your project

Property Information

When requesting services, we may collect:

  • Property location

  • Property condition

  • Photos or videos of the property

  • Project specifications

  • Accessibility information

  • Special handling instructions

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Date and time of access

  • Website usage analytics

  • Cookies and similar technologies

How We Use Your Information

We use your information to:

  • Respond to inquiries

  • Schedule consultations

  • Prepare estimates

  • Provide requested services

  • Communicate regarding projects

  • Process invoices and payments

  • Improve our services

  • Improve website performance

  • Respond to customer support requests

  • Maintain business records

  • Comply with legal obligations

  • Prevent fraud and unauthorized activity

  • Send service updates and promotional communications (with the option to unsubscribe)

Before & After Photography

Because our business specializes in property recovery and restoration, we may photograph project sites before, during, and after work is completed.

Photographs may be used for:

  • Project documentation

  • Quality assurance

  • Insurance documentation

  • Marketing materials

  • Social media

  • Website portfolio

We will never intentionally publish photographs that identify clients or disclose personal information without permission.

If a client requests that no photographs be used for marketing purposes, we will honor that request.

Confidentiality

Many of our projects involve sensitive situations, including:

  • Estate transitions

  • Hoarding remediation

  • Probate matters

  • Mental health-related circumstances

  • Senior home recovery

  • Property damage

  • Tenant turnover

Our team treats every client with professionalism and discretion.

Information regarding your project is shared only with employees, contractors, or service providers who require access to perform requested services.

Sharing Your Information

We do not sell your personal information.

We may share information with:

  • Payment processors

  • Insurance providers

  • Professional advisors

  • Government agencies when legally required

  • Law enforcement when required by law

  • Contractors assisting with your project

  • Technology vendors supporting our operations

Cookies

Our website may use cookies to:

  • Improve website performance

  • Remember user preferences

  • Analyze website traffic

  • Enhance the user experience

You may disable cookies through your browser settings; however, some website functionality may be affected.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic storage or internet transmission is completely secure.

Data Retention

We retain information only as long as necessary to:

  • Complete requested services

  • Meet contractual obligations

  • Comply with legal requirements

  • Resolve disputes

  • Maintain business records

Your Privacy Rights

Depending on your state of residence, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information (subject to legal exceptions)

  • Request information regarding how your information is used

  • Opt out of certain marketing communications

California residents may have additional rights under applicable California privacy laws.

Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services, including:

  • Squarespace

  • Google Maps

  • Google Analytics

  • Stripe

  • PayPal

  • Meta (Facebook & Instagram)

  • Calendly

  • Jobber or other scheduling software

These third parties maintain their own privacy policies, and we encourage you to review them.

Children's Privacy

Our services are intended for adults and businesses.

We do not knowingly collect personal information from children under the age of 13.

If we learn that we have collected information from a child without appropriate consent, we will promptly delete that information.

Marketing Communications

If you subscribe to our newsletter or marketing communications, you may unsubscribe at any time by:

  • Clicking the "Unsubscribe" link included in our emails, or

  • Contacting us directly using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements.

The updated version will be posted on our website with a revised Effective Date.

Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

OAK Property Recovery Services

Email: contact@oakprs.com

Phone: (510) 589-5121

Website: www.oakprs.com

Our Commitment

At OAK Property Recovery Services, we understand that many of the projects we undertake involve deeply personal and sensitive circumstances. We are committed to treating every client, every property, and every piece of information entrusted to us with the highest standards of professionalism, confidentiality, integrity, and respect. Your trust is one of our most valuable assets, and we are dedicated to protecting your privacy while delivering exceptional service.